Forum Discussion

justrick1701's avatar
justrick1701
Transmission Trainee
Hace 4 años

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn't appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.

Any idea what would cause this? TIA!

  • nc1037's avatar
    nc1037
    Bandwidth Buddy

    @syaoran WEP is very old and less secure than WPA.  It's not an option on my gateway. 
    TKIP & AES is the only option with WPA/WPA2. 
    I agree that AES only is best, and is the only option with WPA2/WPA3 or WPA2.
    I don't think not using auto channel selection is an option with my gateway.  Where do you see it?
    other than the time I spend here in the forum, I spend less time fiddling with TMHI than I did with my 802.11ac router and spectrum modem or their predecessors.  I remember trial and error with channel selection on my 802.11n routers.  

  • Chaz7138's avatar
    Chaz7138
    Network Novice

    NC1037

    Well guess what, plugged the USB adapters in and both computers instantly recognized the T Mobile Gateway in both the 5Gig & 2.4Gig bands. Hate to have to buy the adapters but for a non computer literate its the far less frustrating option. Again thanks for all your help.