Forum Discussion
Jump Upgrades
I pay monthly for the TMobile Jump Upgrades...Have for 6 yrs. I went to the store to use my Jump Upgrade and was told my plan was retired. I was told to contact customer service. After 30 minutes ...
The Protection 360 feature has many great benefits. While you are making payments on a phone, you do have the option to upgrade it once you pay off at least 50%.
The benefits are not just while you are paying off the phone. As long as you have the feature, it also covers your phone with an extended warranty for any mechanical problems and insurance coverage for loss or damage. If your phone is fully paid off, then upgrading is it not technically considered a Jump; it's just a normal trade in. The best part about having a device fully paid off is that you can usually use them for the best trade-in promotions.
That is not consistent with what I was told and there are no plan details so I can go read and find out.. If it can only be used when I am paying for phone, why am I getting charged 18$ a month?
You're paying $18 for the Protection 360 (Insurance) on your phone. Jump is just a part of that. Your phone is paid off. There is no need for you to use Jump. Jump is for phones that have been paid for at least half the phone.
