Forum Discussion
Rant: Can't Access Redemption, Website Broken II
On about July 2nd I took advantage of the Keep and Switch offer to come over to T-Mobile from Verizon. This seemed like a good deal, except I have spent over 30 hours trying to get the rebate / payof...
I finally got the direct link, but not by waiting. I called the Rebate Center customer service again to follow up. After my follow up I received the link in 24 hrs.
Apparently the previous CS representatives had missed a step?
I definitely recommend calling to follow up
also be forewarned, you might not be able to use the card to pay for your bill. In my case Verizon would not accept the card for payment.
If this happens to you, on the site that the direct link sends you to, there is an ACH Bank Transfer option.
all in all I would estimate it took me 20 hours to get this taken care of.
