Tmobile agents tricked me into buying lines and instead of phones sent me sim cards

I have tried numerous times and I do mean numerous times to contact T-Mobile to get these issues resolved. They keep changing the window of time they have to resolve these issue. The agents contacted me to let me know that my request was approved to have my equipment limit doubled and I can take advantage of the free phone on the next plans to gift to my nephews. They set up the two lines and pretended to send me phones. I instead received SIM cards for each new line lol. Then I get a message from T-Mobile saying my equipment limit request was denied. It's obvious their agents tricked me into buying these extra lines. Then they decided to finally send me phones on the 30th. They agreed these phones were completely taken care of by them to resolve the actions of the previous agent. They not only sent the phones to the incorrect address from my account. They put the bill for those phones on my account. And did so in a way that was completely and obviously meant for T-Mobile to pay the least amount. The phones price was put into a monthly promo to make them free. They took the price of the phones all the way down to $200 and put it on the monthly promo credit of $44 for 2 years and put the remaining balance on my bill. They purposely took all the rest off and put in my bill and they have had three weeks to do something and haven't. They haven't even called ups yet in 3 weeks to find out what could have happened to the phones. I called ups and they didn't even have a report from T-Mobile.