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fsanbuen
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Joined 2 years ago
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Re: Log in to Tmobile account
I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option,In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link a phone number before it allows meaccess to myaccount.8Visto0likes0ComentariosRe: Log in to Tmobile account
Yes I was using the T mobile phone number of my T Mobile router. But when I enter the Tmobile numberI get a error message saying Tmobile cannot identify the number even though it is their own home internet number. The T mobile technician could not explain why I am getting that error message. Seems like there is no way to get around the phone linking screen in order to access my T mobile account. In the past all I had to do was enter my registered email address and password to get access to my T mobile account.13Visto0likes0ComentariosLog in to Tmobile account
I would enter my email address and password and it accepts my loginwith a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only have a Tmobile home internet number but it would not accept it stating it cannot identify it, When I enter my cell number from another carrier (Consumer Cellular) it just freezes in a loop, No matter what, I need to get past the screen asking for a phone number to link to my account or I cannot access my account. Called customer care and technical services and they are dumbfounded about how I can get around the phone linking screen to be able to access my T mobile account. Any advice will help so I can access my account.Solved4.4KViews0likes9Comentarios