Forum Discussion

fsanbuen's avatar
fsanbuen
Network Novice
2 years ago

Log in to Tmobile account

I would enter my email address and password and it accepts my login  with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only hav...
fsanbuen's avatar
fsanbuen
Network Novice
2 years ago

I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option, In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link  a phone number before it allows me  access to my account. 

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account","id":"message:101730","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:154407"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:101730"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101730"},"body@stripHtml({\"truncateLength\":200})":" I would enter my email address and password and it accepts my login  with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only hav...","body@stringLength":"739","rawBody":"

I would enter my email address and password and it accepts my login  with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only have a Tmobile home internet number but it would not accept it stating it cannot identify it, When I enter my cell number from another carrier (Consumer Cellular) it just freezes in a loop, No matter what, I need to get past the screen asking for a phone number to link to my account or I cannot access my account. Called customer care and technical services and they are dumbfounded about how I can get around the phone linking screen to be able to access my T mobile account. Any advice will help so I can access my account.

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I would enter my email address and password and it accepts my login  with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only have a Tmobile home internet number but it would not accept it stating it cannot identify it, When I enter my cell number from another carrier (Consumer Cellular) it just freezes in a loop, No matter what, I need to get past the screen asking for a phone number to link to my account or I cannot access my account. Called customer care and technical services and they are dumbfounded about how I can get around the phone linking screen to be able to access my T mobile account. Any advice will help so I can access my account.

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I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option, In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link  a phone number before it allows me  access to my account. 

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I was checking all the past responses with people having problems with accessing their T mobile account which are similar to mine. None had an answer to my problem. The Tmobile technician told me to wait until I activate my new Tmobile cell number and use that activated cell number to link to my account. Until then I cannot access my Tmobile account. Right now all I have is the T mobile home internet with the auto pay option, In fact I was able to access my Tmobile account last month to change my billing from credit card to my checking to keep receiving the $5 a month auto pay discount. At that time it did not ask for a phone number to link my account. It was only this month where it now requires me to link  a phone number before it allows me  access to my account. 

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You do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution. 

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