Cannot log into my T-Mobile account

prepaid.t-mobile.com  does not work for me. When I tried to refill, my phone number of more than 10 years was declared not legitimate. I just bought a new phone from T-mobile last month with the same phone number. It appears that T-mobile is discriminating against its legacy prepaid users.

helpdesk wrote:

After trying various solution visiting directly this login page solved my issue: 
https://prepaid.t-mobile.com/account-landing

Does not work for me. I get the wires crossed message.

Thanks, that link worked.

After trying various solution visiting directly this login page solved my issue: 
https://prepaid.t-mobile.com/account-landing

Me too. Unable to log in for the last month to either of my prepaid accounts. I've wasted untold time and aggravation trying to log on day after day and looking for a workaround. I was able to add money to my prepaid accounts without logging in. But I really need to log in to see if I have enough credit or if I need to pay or how much I need to pay.

I tried deleting cookies and allowing popups, but still get the "wires crossed" message. I'm using Firefox on an Ubuntu system.

I also tried it with Firefox on Windows7, and Firefox on Android, same result.

Also tried the T-mobile app on Android, and got a different error message, "Sorry we're not ready for you yet. We're working on improving."

I suppose this is growing pains from the Sprint merger, but it should have been fixed weeks ago.

inob wrote:

I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde".

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?

¡Gracias!

 

 

 

I hate TMobile so much. This has been happening to me & NOTHING WORKS. They got these people telling us this bullshit… for MONTHS I've had 0 help… & continuously get nowhere w/ every single TMobile employee.

inob wrote:

 

Ditto.  2/3/21

 

 

I've had this same problem for at least a year. I'm so glad I found this thread. Using the prepaid site worked like a charm.

For a long time my account would get locked on the first login attempt. Then I spent an hour with support and finally got the login working. Then I get the wires crossed message! 

Just trying to pay the bill every month is a nightmare. I've been doing it over the phone, sometimes they have automated bill pay, other times I have to wait 30 minutes for a rep to pick up. So sick of it. 

gltreefr wrote:

For all of you who struggle with the "Looks like we got our wires crossed" error: try to go to your browser's settings and make sure it allows third-party cookies. For example for Google Chrome it would be: Settings → Privacy and security → Cookies and other site data → General settings → Allow all cookies (selected). Also, a good idea would be to clean up all old cookies related to t-mobile.com domain. There, on the same page click on "See all cookies and site data" and then in the popup window in the search field enter "t-mobile.com" and you will see all the cookies and data associated with this domain.

This finally worked for me!

Have been having this issue for months, 90% of the time, I can't log in, and occasionally have to pay over the phone. This time around, couldn't log in at all, not on Google Chrome, Microsoft Edge, Firefox on laptop, and phone's mobile browsing. Tried different internet connections, different links, etc.
 

Clearing all the cookies related to T-Mobile links helped me finally gain access to my account on Chrome.

Edit: Also as a note, this is really annoying and absolutely the website needs to be fixed so this glitch doesn’t keep occurring, but also I highly doubt it will be fixed anytime soon.

I haven't been with TMobile a year and I have been having this issue on all my devices from the first month. Cache always gets blamed by customer service. From all devices? And my reset passwords are always wrong? This is getting old. I am glad to see here that it's not just me, though also disappointed that this is an ongoing issue for so many others. A company this big should have this simple issue figured out by now. Not impressed one bit. I should have stuck with my previous carrier. Sure, I didn't get service in my own house, but I didn't have to jump through hail and fire just to pay my bill either.