Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde".
Customer Service was no help. I was told that there was an update going on and to try again later.
I also tried different browsers and changed the password. Problem not solved.
Can anybody help resolve this?
¡Gracias!
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Anybody there actually giving a damn about this problem?
Same here. It's been 2 month, always " we got our wires crossed". I guess I don't need to pay my T-Mobile phone bills anymore. lol
Happy One Month Anniversary of not being able to log into my account.
Try Microsoft Edge.
Per a previous poster, I tried Microsoft Edge and was able to get into my account.
Earlier, I tried Firefox and Chrome on two different computers and was getting the ‘wires crossed’ message
The T-Mobile customer service should address this problem or at the least put out an online bulletin and suggest a work-around. I am highly annoyed they have not. I wasted an hour trying to finding a fix.
I posted this on 3 Jan 2021
Same here. I have been trying for weeks to login. Changed my password 2 times. When trying customer service my login was " successful" according to customer service where it remained with no response. After a long wait I gave up. Been trying everything with no success. It appears the T mobile does not want to remain in business.
It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky "wires crossed" errors.
I normally use Firefox. Also tried to log in using IE and Chrome, but got the same 'wires crossed' message. No popup blockers enabled. Today is Day 14 of my being unable to log into my account. Thank you for your response!
Since I moved to T-Mobile it's problem after problem. T-Mobile should be sued for lying about how great they are on advertisement, because they are not… I always had issues to log in to my account and still have the same problem you all have. The crazy part is that I cannot even use their T-Mobile app because I have a prepaid account...very discriminatory.
Having the same problem on 3 browsers with no luck at all. Can't they do a better job with the website?
So I can’t log in to my account to pay or manage my bill… but I can log into the forums with the same account…
c’mon. get your ducks in a row.
