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inob's avatar
inob
Roaming Rookie
5 years ago
Solved

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try ...
  • erikjay's avatar
    erikjay
    2 years ago

    As of September 28, 2023 I cannot receive emails-to-text or text -to-email via tmomail.net. All emails sent from tmomail.net have to message attched.   Seems to be a change that T-Mobile made recently.  Trying to get an answer from T-mobile support.

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Rookie","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:43779":{"__typename":"User","id":"user:43779","uid":43779,"login":"inob","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"email":"","messagesCount":6,"biography":null,"topicsCount":1,"kudosReceivedCount":12,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-27T12:50:32.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:4728":{"__typename":"ForumTopicMessage","uid":4728,"subject":"Cannot log into my T-Mobile account","id":"message:4728","revisionNum":1,"repliesCount":42,"author":{"__ref":"User:user:43779"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:4728"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4728"},"body@stripHtml({\"truncateLength\":200})":" I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try ...","body@stringLength":"498","rawBody":"

I have been trying to log into my T-Mobile account all day and I still keep getting the message: \"Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde\".

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?

¡Gracias!

 

 

 

","kudosSumWeight":1,"postTime":"2020-10-26T18:16:24.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4728_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43666},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have been trying to log into my T-Mobile account all day and I still keep getting the message: \"Looks like we got our wires crossed.We weren't able to process your request at this time. Intenta nuevamente más tarde\".

Customer Service was no help. I was told that there was an update going on and to try again later.

I also tried different browsers and changed the password. Problem not solved.

Can anybody help resolve this?

¡Gracias!

 

 

 

"},"Conversation:conversation:4728":{"__typename":"Conversation","id":"conversation:4728","solved":true,"topic":{"__ref":"ForumTopicMessage:message:4728"},"lastPostingActivityTime":"2021-02-14T19:07:10.000-08:00","lastPostTime":"2021-02-14T19:07:10.000-08:00","unreadReplyCount":42,"isSubscribed":false},"ModerationData:moderation_data:4728":{"__typename":"ModerationData","id":"moderation_data:4728","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:4728_1":{"__typename":"Revision","id":"revision:4728_1","lastEditTime":"2020-10-26T18:16:24.000-07:00"},"ForumReplyMessage:message:4764":{"__typename":"ForumReplyMessage","id":"message:4764","conversation":{"__ref":"Conversation:conversation:4728"},"author":{"__ref":"User:user:80972"},"revisionNum":1,"uid":4764,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Cannot log into my T-Mobile account","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4764"},"parent":{"__ref":"ForumTopicMessage:message:4728"},"body":"
inob wrote:
\t

 

\t

Ditto.  2/3/21

\t

 

\t

 

\t

 

","body@stringLength":"143","rawBody":"
inob wrote:
\t

 

\t

Ditto.  2/3/21

\t

 

\t

 

\t

 

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If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.

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