Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
gltreefr wrote:For all of you who struggle with the "Looks like we got our wires crossed" error: try to go to your browser's settings and make sure it allows third-party cookies. For example for Google Chrome it would be: Settings → Privacy and security → Cookies and other site data → General settings → Allow all cookies (selected). Also, a good idea would be to clean up all old cookies related to t-mobile.com domain. There, on the same page click on "See all cookies and site data" and then in the popup window in the search field enter "t-mobile.com" and you will see all the cookies and data associated with this domain.
This finally worked for me!
Have been having this issue for months, 90% of the time, I can't log in, and occasionally have to pay over the phone. This time around, couldn't log in at all, not on Google Chrome, Microsoft Edge, Firefox on laptop, and phone's mobile browsing. Tried different internet connections, different links, etc.
Clearing all the cookies related to T-Mobile links helped me finally gain access to my account on Chrome.
Edit: Also as a note, this is really annoying and absolutely the website needs to be fixed so this glitch doesn’t keep occurring, but also I highly doubt it will be fixed anytime soon.
