Forum Discussion
Vincula tu número telefónico con tu cuenta de T-Mobile
I can't get passed this step, email verification went through but phone number stuck in this step , called customer service 3 times but haven't be able to resolve this problem that seems to be a common issue to many customers.
If this problem won't get resolved before the end of test drive I may have to return the device
Update : I managed to finish setting up my account without phone number .
I sent a message on Twitter to tmobile and explained the issue, I was asked to verify my account , I entered the phone number came with gateway box and the 6 digits pin I set up when I ordered the service . Then I cleared the cache on my browser, after couple tries I managed to log in to my account without being asked to verify phone number . I still don't think that clearing cache on browser solved the issue but somehow the tmobile support guy did something to make it work and the main thing I am satisfied with the result.
Update : I managed to finish setting up my account without phone number .
I sent a message on Twitter to tmobile and explained the issue, I was asked to verify my account , I entered the phone number came with gateway box and the 6 digits pin I set up when I ordered the service . Then I cleared the cache on my browser, after couple tries I managed to log in to my account without being asked to verify phone number . I still don't think that clearing cache on browser solved the issue but somehow the tmobile support guy did something to make it work and the main thing I am satisfied with the result.
After seeing that @Friday13 got the problem resolved yesterday, I decided today was the day for me to get mine resolved. I contacted T-Force via the service formerly known as "Twitter" @ TMobileHelp. It took half the day, but finally my Home Internet account is now merged with my phone account.
Gracias @HeavenM for your advice and support.
😀
@Friday13 take a look at this thread. Several people experienced the same issue.
https://community.t-mobile.com/plans-and-services-36/how-do-you-get-id-without-a-t-mobile-phone-number-for-home-internet-41639
I hope this helps.
Unfortunately that thread didn't help
I had the same experience. I gave up, for now. @HeavenM (T-Mobile forum moderator) PM'd me with advice to get it resolved. (Which I have not tried).
The reason I'm commenting is to let you know that you can get your billing and autopay set up without having the T-Mobile ID. I took care of that over the phone.
