Unable to log into My tmobile

I work in a call center and can't make personal calls from 7 am to 7 pm. I tired the contacting by Twitter hours ago just wanting a yes or no to if the site was experiencing some issues, but didn't get an answer, just avoidance, canned responses, and insulted. So I just want to know if I'm the only one having issues, or if the site is experiencing issues.

Can you dial 611 from your phone and speak to customer service? That would be my first attempt at reach out. After that you may try Facebook or Twitter and see if you can reach T-Mobile on social media.

I myself and not having an issue through the app or the website.

Hey there, @dwc​! Sorry to read the site was giving you trouble! I looked back through system outage notifications and couldn't find anything about an issue that coincided with the timeline of your post -- the closest thing looks like an hour of downtime for maintenance that happened from 2 AM to 3 AM early in the morning on 1/4. Were you able to get in, or are you still having trouble?

No, I still cannot log in. After a few trys with your Twitter support team I got someone that was willing to do more than tell me to keep trying, that I was doing it wrong, or just outright insult me. She said she put in a ticket to tech support, and it could take up to 72 hours for them to get to it. After some googling it seems I'm having a very common issue, but I've yet to find anyone who has been able to get it resolved short of being provisioned s new phone number, or porting the phone number out of tmobile and back. Changing phone numbers isn't really an option these days with nearly everything requiring 2 step authorization.

That's a bummer to hear it took a few attempts but I'm glad a ticket was filed for this. I know it hasn't been the full 72 hours yet, but please keep us posted on the results. Gracias.

Well, it's now been 146 hours since a ticket was created and I was told it would be resolved within 72 hours. I still can't access my account, or pay for it. Guess my service is now free.

Sorry to hear it's still not resolved. Have you reached out to our care team to see if there's been any updates? It's really important to make sure we fix your online account so you can use it like normal, but have you tried to use other payment methods like our T-Mobile app? It's pretty easy and it's great workaround until you're able to go online.

Paga tu factura de T-Mobile

Yes, I've had follow up of "just keep waiting" So really, no follow up. No one seems to have any clue what's going on. The app doesn't work either. Both the website and the app say my phone number isn't a valid Tmobile phone number.... But yet I'm connected to the tmobile network, I can make and receive  phone calls, send and receive texts, and use data. I'm just going to consider my service free until someone gets around to fixing whatever they broke on the evening of 01/04, and if someone calls me when my bill becomes past due, I'll happily tell them I'll pay the bill as soon as they get around to making that physically possible. And if they scoff, I have an unlocked phone that I own outright.