Forum Discussion
Unable to log into My tmobile
I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells...
I sincerely apologize that it is taking longer than expected to online account access. You have definitely spent more time on this issue than you ever should have had to. The good news is that it sounds like our support teams have been engaged on this with the ticket that our T-Force team had filed for you so we will definitely get this resolved and our T-Force team will follow up with you as soon as the ticket is resolved. For the time being, we offer a multitude of options for paying your bill other than online or through the app. I understand that online is the most convenient way but since that is not an option at this moment, I would recommend that you call 611 from your phone at any time 24/7 and our automated system can take your payment information.
I work in a call center and can't make personal calls from 7 am to 7 pm. I tired the contacting by Twitter hours ago just wanting a yes or no to if the site was experiencing some issues, but didn't get an answer, just avoidance, canned responses, and insulted. So I just want to know if I'm the only one having issues, or if the site is experiencing issues.
