Forum Discussion
Unable to log into My tmobile
I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells me to enter a phone number to link to my account. If I enter my phone number it tells me that it's incorrect. If I try a password reset it tells me my phone number is incorrect. If I try to set up a new account it tells me my phone number is incorrect. I've had the same phone number for 12 years. I'm able to make and receive calls, send and receive texts, and data is working just fine.
I sincerely apologize that it is taking longer than expected to online account access. You have definitely spent more time on this issue than you ever should have had to. The good news is that it sounds like our support teams have been engaged on this with the ticket that our T-Force team had filed for you so we will definitely get this resolved and our T-Force team will follow up with you as soon as the ticket is resolved. For the time being, we offer a multitude of options for paying your bill other than online or through the app. I understand that online is the most convenient way but since that is not an option at this moment, I would recommend that you call 611 from your phone at any time 24/7 and our automated system can take your payment information.
Hello: I have been trying for 3 days to log into my tmobile via the computer with no success. Keep getting the same response. We are having high volume. Pl erase log in in a few minutes. Gracias
I also, have not been able to log on to T-Mobile site. I recently switched to the Rebellion plan and believe it is associated with this problem. I called 4 days ago, was told a ticket was opened and I would be called back. I knew this would not happen of course and it didn't. And they make it impossible to call back to their SE Asian call center.
I called Customer Service again and was told it's an ongoing problem, engineering is working on it, no timetable for resolution.
I can read my basic info on the site, but when I go to the REFILL page i am knocked back to the WELCOME page. Have plenty in my account.
Guys stop trying to access your account
a senior rep told me that REBEL accounts dont have the capability to login into web or app based accounts and due to that you won’t be able to login anywhere.
Pls wait for Tmobile to actually send you a email when they allow rebel account holders to login. Until then pray and good luck!
Had same issue for last 4 days on my iMac using safari. problem solved after I restarted computer. Lol
I’m attempting to log in to the My T-Mobiel App on the phone, however it seems to complain about no internet access.
All other internet Apps are successful, and I can get in to all kinds of web sites, however the App seems to have a server-side issue. I even cleared the cache, restarted the App, and it still fails to actually log in.
Is there a problem with some of the servers for T-Mobile?
I have the same problem for 2 days now. I can log in but try to open account just says loading. Waited very long before giving up!
