Forum Discussion
Unable to log into My tmobile
I've been trying to log into My Tmobile for 6 hours to pay my bill. If I try to log in with my phone number it said the information is incorrect. If I try to log in with my email address it tells...
I sincerely apologize that it is taking longer than expected to online account access. You have definitely spent more time on this issue than you ever should have had to. The good news is that it sounds like our support teams have been engaged on this with the ticket that our T-Force team had filed for you so we will definitely get this resolved and our T-Force team will follow up with you as soon as the ticket is resolved. For the time being, we offer a multitude of options for paying your bill other than online or through the app. I understand that online is the most convenient way but since that is not an option at this moment, I would recommend that you call 611 from your phone at any time 24/7 and our automated system can take your payment information.
No, I still cannot log in. After a few trys with your Twitter support team I got someone that was willing to do more than tell me to keep trying, that I was doing it wrong, or just outright insult me. She said she put in a ticket to tech support, and it could take up to 72 hours for them to get to it. After some googling it seems I'm having a very common issue, but I've yet to find anyone who has been able to get it resolved short of being provisioned s new phone number, or porting the phone number out of tmobile and back. Changing phone numbers isn't really an option these days with nearly everything requiring 2 step authorization.
