Forum Discussion

fsanbuen

Network Novice

2 years ago

Log in to Tmobile account

fsanbuen

Network Novice

2 years ago

Thank you. I will ask them to just file a ticket to resolve my problem instead of getting the run around.

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I only hav...","body@stringLength":"739","rawBody":"

I would enter my email address and password and it accepts my login with a Welcome message but it takes me to a screen saying I need to enter a phone number to link to my Tmobile account. I only have a Tmobile home internet number but it would not accept it stating it cannot identify it, When I enter my cell number from another carrier (Consumer Cellular) it just freezes in a loop, No matter what, I need to get past the screen asking for a phone number to link to my account or I cannot access my account. Called customer care and technical services and they are dumbfounded about how I can get around the phone linking screen to be able to access my T mobile account. Any advice will help so I can access my account.

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"},"Conversation:conversation:101730":{"__typename":"Conversation","id":"conversation:101730","solved":true,"topic":{"__ref":"ForumTopicMessage:message:101730"},"lastPostingActivityTime":"2024-01-26T15:40:23.000-08:00","lastPostTime":"2024-01-26T15:40:23.000-08:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:101730":{"__typename":"ModerationData","id":"moderation_data:101730","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:101730_1":{"__typename":"Revision","id":"revision:101730_1","lastEditTime":"2023-08-08T21:29:11.000-07:00"},"ForumReplyMessage:message:101736":{"__typename":"ForumReplyMessage","id":"message:101736","conversation":{"__ref":"Conversation:conversation:101730"},"author":{"__ref":"User:user:154407"},"revisionNum":1,"uid":101736,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: Log in to Tmobile account","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:101736"},"parent":{"__ref":"ForumTopicMessage:message:101730"},"body":"

Thank you. I will ask them to just file a ticket to resolve my problem instead of getting the run around.

","body@stringLength":"112","rawBody":"

Thank you. I will ask them to just file a ticket to resolve my problem instead of getting the run around.

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You do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.

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