Tmobile agents tricked me into buying lines and instead of phones sent me sim cards

might seem odd but a companies inquiry into lost or stolen products doesnt get pushed down to the customer to be included..even if they did have the info none of it would be told to you..

from the sound of it it sounds like they did one of the buy one device get the second one free over 2 years of credits.

i recommend contacting them yet again but not by call..bypass that tier 1 support and go right to tier 2 via FB/Twitter.