Disputa
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I'm sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
Sprint Lease to T-Mobile Agreement
So I finished paying on my device from Sprint back in June 2023 and I didn't realize I was still being charged the added $50 lease agreement fee until this month December 2023. When I contacted T-Mobile they did take off that last agreement charge going forward but advised they could not credit me for the $300 I'm owed. One rep said they world put in a refund request for me then another rep advised it was denied because the lease was worth Sprint. I have looked through every possible document and nothing states if a lease is worth sprint after that lease ends I will continue to pay tmobile for a device that is paid off. If anyone else has such a document if you could let me know where it is so I can attach it to my Better Business Bureau complaint that I filed to resolve this issue. I attached my correspondence plus what it states about paying off the lease.
