3 months ago I was promised account adjustment by a Tmobil supervisor that has not been applied
My husband & I took a trip to Cuba back I'm May 2023, we were totally disconnected from our family not just because we didn't wantit to talk to them butbecause we did not have anyinternet connection or text messages services!, before we departed to our trip I purchased a month pass ofextra coverage of data to be connectedduring our trip, little did I know T-Mobil does not have service inCuba as a matter of fact internet sucks there, however,We did receive/ and madesome calls through WhatsApp when we had few minutes ofinternet connexion only inour hotel room through their WIFI. When we arrived to The States I had a bill for that particular month of over an eleven hundreddollars. I called T-Mobil before my bill was due which is the 26 of each month to dispute those charges,my account is on auto pay so the whole amount of payment went thru regardless talking to them before payment was withdrawn.After many calls to T-Mobil to dispute international data usagethat wereNOT done byphone calls or internet but due to a fact that my daughter gave me for Christmas an Apple phone tracker that stayed in the States, In my stupid thecknologyignorance I did not knowthat the little devised was causing those charges till I received that ridiculous phonebill. to make long story short, after many hours spend and toput on holdmany times on the phone with several T-Mobil representatives and supervisors account went toescalation team,one of the supervisors called me to let me know that after reviewing and escalation they were going to give an adjustment and credited to my account the whole amount of international data charges that suppose to be applied in the next two billing cycles that was promised on June, However that never happened now almost 3 months these charges still are unresolved. I stopped auto pay and my coming bill is due this week. (lost autopay discount too) Can some one help me Please