Being charged for device tmobile received but cannot locate
In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a "tmobile expert" that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same "tmobile expert" and she said you havent received the refund because we have not received the device!!!!! The package was shipped via UPS and shows delivered. So now tmobile tells me the that because they cannot find it not only will I not be refunded my $119 but they will continue to bill me the $36 per month for a phone that i DO NOT HAVE. I know for 100% fact that the device was returned therefore that means either someone at UPS stole it or Tmobile has an internal theft problem because i returned the phone. The tmobile rep insisted it was impossible for theft to occur therefore in other words calling me a liar. I have 12 active lines with tmobile in good standing and recently brought people over from At&t. I cannot believe tmobile is willing to lose a customer over $119. Last month it was discovered that they were billing me $20 a month for a tablet i received in a promotional offer in 2020 but had returned it a couple days later. They system showed i returned the device but they continued to bill me. Ultimately they refunded me $350 however this goes to show you how messed up the system is. The past month I have received nothing but the run around about my refund and to now say you cannot locate the device that shows delivered and that you are going to charge me is insane. I am so upset that I will no longer refer anyone to Tmobile, I am going to cancel all my lines, report this to the Better Business Bureau and considering legal action just for the principal of the matter! They claim they have done all they can do and until the phone is located oh well they will continue to bill me. Mind you the phone isn't showing activated or anything. This is absurd and highly disturbing. They also refused to tell me the contents of the box. All they kept saying was the phone was not in there. At this point i have reached my wits end with Tmobile. I do not need the to go through hours and weeks of phone calls just to try and scam someone for $119. I dont need the the money that bad but at this time its the principle of the matter. Beware to future potential customers. Think twice before going to Tmobile. I regret everbuying the phone via the app! There is no recourse on Tmobile's end. It all falls on the customer and that is truly a shame!!!!!
T-Mobile Military Bate and Switch
I switched to T-mobile in December 2022 because they could save me money on my $200+ AT&T bill with the Military Magenta Max plan. I was extremely upfront about the fact that I am an Air Force Civilian, not active duty. I had multiple people assure me that I qualified before I switched. They used my AirForceID to sign me up at the store. Now, we have switched carriers,spent hundreds of dollars on phones, and now I am being told that I somehow don't qualify. My choices are 1) pay moremaking the switch to T-mobile a pointless switch for similar cost andworse serviceor 2) commit a federal crime by impersonating a fellow soldier. Obviously, I am not going to commit a crime. I am absolutely furious that I was misled and unfortunely, I don't have anyway to prove I was given misinformation because they refuse to provide transcripts. I know they record conversations in store and on the phone but I do not have access to them. I'm honestly in angry tears right now. To T-mobile:please remedy this situation,in writing. The FTC has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act.
3 months ago I was promised account adjustment by a Tmobil supervisor that has not been applied
My husband & I took a trip to Cuba back I'm May 2023, we were totally disconnected from our family not just because we didn't wantit to talk to them butbecause we did not have anyinternet connection or text messages services!, before we departed to our trip I purchased a month pass ofextra coverage of data to be connectedduring our trip, little did I know T-Mobil does not have service inCuba as a matter of fact internet sucks there, however,We did receive/ and madesome calls through WhatsApp when we had few minutes ofinternet connexion only inour hotel room through their WIFI. When we arrived to The States I had a bill for that particular month of over an eleven hundreddollars. I called T-Mobil before my bill was due which is the 26 of each month to dispute those charges,my account is on auto pay so the whole amount of payment went thru regardless talking to them before payment was withdrawn.After many calls to T-Mobil to dispute international data usagethat wereNOT done byphone calls or internet but due to a fact that my daughter gave me for Christmas an Apple phone tracker that stayed in the States, In my stupid thecknologyignorance I did not knowthat the little devised was causing those charges till I received that ridiculous phonebill. to make long story short, after many hours spend and toput on holdmany times on the phone with several T-Mobil representatives and supervisors account went toescalation team,one of the supervisors called me to let me know that after reviewing and escalation they were going to give an adjustment and credited to my account the whole amount of international data charges that suppose to be applied in the next two billing cycles that was promised on June, However that never happened now almost 3 months these charges still are unresolved. I stopped auto pay and my coming bill is due this week. (lost autopay discount too) Can some one help me Pleaseunfair practice
Having been a customer for several years now I find this change of payment to be a form of discrimination. We do not wish to alter our plan of payment either to debt or bank account. I'm mystified as to why our credit card payment isn't good enough for you. Losing the discount when you are guaranteed our monthly payment without hesitation in my opinion is not good business and certainly not good customer relations.
Being charged for phones i have returned and TMobile refuses to do anything
From one of my multiple chats with TMobile: Essentially this: I was a Sprint customer. After transition to TMobile, my wife and I upgraded our 13 pro Mac phones to 14s with TMobile. We were told multiple times via chat and in person at store that we would no longer be paying on the 13s once traded in. You can even check these chat logs for guarantees that we will no longer pay for these phones. You guys now own the 13s. We will not be paying on these phones as we no longer own them: you do. If this can't be resolved today (as this is my 5th time attempting to resolve this), we're looking to turn these phones in, leave TMobile, and contact the BBB. I don't mean to be rude, but I do mean to be direct. update: last rep said that employees had lied to me and that I had no choice but to pay a lease on devices owned by TMobile. Is this a legal issue at this point?
Is there any way to unlock local updates for andriod 13
It's beyond frustrating to find out well after the fact that your phones are locked down and you activity prevent your customers from using their phones how they please. I want to update to andriod 13, no one spends this kind of money on these devices to be using dates tech... If I wanted to stay on old versions of andriod I'd have bought a cheap phone or kept using an old phone. Does anyone know of a way to update your phone to a13, only in tech is it considered okay to restrict people's use of items they've purchased because you think its better for them. That would be like buying a new car that won't start if Ford thinks the weather isn't good enough to drive in, or your insurance company locking your vehicles ignition when rain starts, Nike sueing you or activity tampering with your shoes should you be discovered playing tennis in the basketball shoes. Just absurd you think this is a positive business model it's infuriating, I've been waiting ALL YEAR for the a13 update to move from manufacturer is working on it to your ridiculous testings phase, when we all know good and well there are os13 versions that have been out pretty much all year. Had I bought an unlocked model I would have what I wanted with my expensive phone yet I decided to purchase it from tmobile and instead I have to wait for your permission and testing regimine with id going to take what? another year? I will be thinking long an shard before purchasing any further phones with any company who follows this model of babysitting and restricting and trying to control how I use devices I've bought. That said if anyone knows of any way to update your phone, root, anything, please help!refund runaround
I switched all my lines over to a different carrier months ago and keep getting a billing summary from T-Mobile showing a credit of $37.72. I have called them about 6 times now trying to get my money refunded with no luck. The first time, back in December, I was told they would credit my original payment method. I never received it. Called again in January and they said it couldn't go back to my credit card because it had been over 90 days since I had service. They told me they would issue a gift card. Never received it. Called back today and they still didn't know what was going on. Said that the request had been declined but could not seem to tell me why. Asked to speak to a supervisor 3 times and all 3 times I was disconnected with no call back even after giving them my number in case we got disconnected. I am beyond fed up. I spent over an hour on the phone with them today alone and got nowhere.
