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magenta9787957
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Joined 6 years ago
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Re: unfair practice
The mistake I made is when I bought my Samsung S22 at Costco and the T Mobile people that have there store there was they never told me that the phone was locked by T Mobile and when I decided to go with Consumer Cellular It has been a nightmare. Even though we finally put in a new Sime card T Mobile was still lurking inside the phone. So to end my frustrations I bought a new phone and made sure it was an unlocked one and opted to go with AT&T. Costco should be aware, if there not already, that this in my opinion is not good business. I haven't received the new phone yet as they send it to you and you then take it to the techs at the Target store and they set it all up for you. So far this has been a pleasant outing with Target and hopefully all will workout. If not I will let you all know. I can't' believe that just buying a phone and getting service has become such an ordeal and expensive. Bottom line is when you buy a new phone make sure its not locked and you can transfer to a different carrier when you want to. I learned the hard way. I bought a new Google Pixel. Wish me Luck.2Visto0likes0ComentariosRe: unfair practice
Apparently, it makes it easier on there end by doing it that way which is certainly not keeping the customers preference in mind. The credit card method has worked well in the past at T-Mobile and it works well for many other business. I feel those of us that were offeredthis discount at the beginning of our contracts was probably a come on that once we were established as a loyal customer that they would then drop the hammer in hopes we would just succumbto the change. This method surprises me from a Company that at the time I thought was one that was customer oriented...5Visto0likes0Comentariosunfair practice
Having been a customer for several years now I find this change of payment to be a form of discrimination. We do not wish to alter our plan of payment either to debt or bank account. I'm mystified as to why our credit card payment isn't good enough for you. Losing the discount when you are guaranteed our monthly payment without hesitation in my opinion is not good business and certainly not good customer relations.283Visto3likes14Comentarios