Forum Discussion
unfair practice
Having been a customer for several years now I find this change of payment to be a form of discrimination. We do not wish to alter our plan of payment either to debt or bank account.
I’m mystified as to why our credit card payment isn’t good enough for you.
Losing the discount when you are guaranteed our monthly payment without hesitation in my opinion is not good business and certainly not good customer relations.
To make things simpler I have decided to switch carriers.
Unfortunately in the terms and conditions Tmobile can make this change.
Apparently, it makes it easier on there end by doing it that way which is certainly not keeping the customers preference in mind.
The credit card method has worked well in the past at T-Mobile and it works well for many other business.
I feel those of us that were offered this discount at the beginning of our contracts was probably a come on that once we were established as a loyal customer that they would then drop the hammer in hopes we would just succumb to the change. This method surprises me from a Company that at the time I thought was one that was customer oriented...
I don't disagree with you but it's their option to change their billing preference dut to the credit card companies processing fee of 6%. I still get my taxes paid for on my plan with Tmobile.
Make sure you compare plans. Good luck.
Thanks Gramps. I went with Consumer Cellular. so far so good!!
For me I had 2 lines of unlimited talk, text and data with autopay with tax included for $60 but now it goes to $70 and I don't think there's any of the other 2 big carriers that can match that price.
magenta9787957 wrote:
Thanks Gramps. I went with Consumer Cellular. so far so good!!
Best wishes with that.
The totals shown here are costs for your monthly service only. They do not include any taxes and fees. Plans include a $5 monthly credit for participation in AutoPay and E-Billing.
On unlimited data plans, access to high speed data will be reduced after 50GB of use, and you will experience slower speeds for the remainder of your billing cycle.
color me curious but how exactly would this be considered discrimination ? are they targeting people with this by race? age perhaps? disability? what and who exactly is it discriminating against?
Why would anyone want to to tie a debit card or bank account to this company that had a data breach in 2022? At least with a credit card you have protection with the credit card company. They want to charge me $15.00 per month more (at the time I signed they said the rate would never go up) amazing since I know a large company like t-mobile makes deals with the cc company's and it only cost them a fraction of what they want to charge me....unbelievable to me and I will be looking to change carriers.
