shady refund practices

So, internet account was closed (by me) and there was a refund on my billing for that month.  According to the statement,it is scheduled to be credited to my checking account (all bills autopaid via that account) 2 months after I canceled service.  7 days after the credit was scheduled to be posted, still nothing in the bank.  I called and was sent to another representative who then gave me another phone # to call.

That new phone number was to a credit card service!!  My refund is NOT put back into the account it was taken from, instead it is sent to me in the form of a gift card-which I didn't ask for-I wanted that money put directly back into the bank it came from.

And, it takes 7-10 days from processing (a week AFTER the credit was due) to even send it out and another week to possibly receive it!

T mobile sucks.  I'm glad I canceled and will eagerly await that stupid card and spend it quickly and be done with all things tmobile.

They are just WRONG to do a refund this way.