Issue with no data, calling, text since Last week... Major account issue
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support assupposedly as it was said by sprint advisor "It is considered a VIP Escalation and those are sometimes handled within a day or so" this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.
eSim stuck on "Activating" on iPhone from EU
Hello there! My wife is facing problems when activating her eSim for T-Mobile US Prepaid. She already chose a plan, payed, the new phone number was successfully set up but now (since 12h) she's still in the process of "Activating". I did the same and after waiting some minutes in the "Activating" process all went fine. What shod wedo now? We're currently located in Germany and will travel to US soon; I've activated using WIFI + Vodafone (as local operator), she tried with WIFI + O2-DE (as local operator); I'm not sure if/how cell towers differs to allow mine to succeed and hers to fail. I've read here and there that there might be a way to get a QR code to re-initialise the process, but I have no idea how/where to get it. Please let me know, any kind of support is much appreciated, thank you :)