Auto Pay glitch?
Just got a notice saying im past due a bill, but I had Auto-pay enrollment. So what happened? Looking back I saw my billpay last month only was $0.49 when it should have been $55.49. Now I had to manually pay 80+ to remove the outstanding balance. So now I'm wondering if I can't rely on autopay to make sure my bill gets paid on time.
Autopay Removed
I received a message stating my payment didn't go through for July. Because I had cancelled a debit card and gotten a new one, I assumed that was the reason it didn't go through. I saw there was a $7 late fee, so I called to see if I could have it removed since this was the first offense and was informed via automated service that I would be CHARGED $10 TO TALK TO SOMEONE. Absurd, but whatever. I paid the bill and went to set up autopay only to see the autopay information was already my banking info…it wasn't even set up on a card so it should have gone through. I've never had an issue with T-Mobile and I love the coverage, plan, and cost; but holy guacamole am I concerned after reading others' posts. Is it really so much better for them to draft our bank accounts vs charging a card?T-mobile removing autopay discount for credit cards
This is terrible. I feel discriminated, I do not have a bank account and I am not open to have a debit card at all, I use my available cash for food and medicines only, the rest I pay with credit card, I was offered the discount for enrolling/using my card in autopay and I agreed to that deal years ago, I have not broken my autopay agreement, this should not be taken away. I have had my account for decades and have never been late on any payments, have used my card with no issues. Plus, my credit card gives me insurance on my phones, Is T-Mobile going to give us all free insurance?I am scared to use a bank or any debit card with this hacking technology that we live in now days,it is also known that T-Mobile has had security breaches. This is illegal Please help. I don't know if the BBB or FCC or FTC or the CFPB can help us. forcing consumers into making personal financial changes is not acceptable.
