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ajlasecki
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Joined 6 months ago
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Autopay Removed
I received a message stating my payment didn't go through for July. Because I had cancelled a debit card and gotten a new one, I assumed that was the reason it didn't go through. I saw there was a $7 late fee, so I called to see if I could have it removed since this was the first offense and was informed via automated service that I would be CHARGED $10 TO TALK TO SOMEONE. Absurd, but whatever. I paid the bill and went to set up autopay only to see the autopay information was already my banking info…it wasn't even set up on a card so it should have gone through. I've never had an issue with T-Mobile and I love the coverage, plan, and cost; but holy guacamole am I concerned after reading others' posts. Is it really so much better for them to draft our bank accounts vs charging a card?81Visto1like0Comentarios