Tower outages in Twin Cities, MN
I've been having issues with signal strength for days and now today I'm just about completely cut off. Three phones plus home internet. Download speeds went from 400MB to about 0.4MB at home. About the same on phones. Won't connect to 5Guc and barely any bandwidth on LTE. Support said they we performing upgrades to towers in my area. Yikes… service nearly completely cut off.
coverage in Downtown San Diego
The problem started January 2022 with both of ourphone getting really bad service in the heart of downtown San Diego.T Mobile coverage map shows5G enhanced services in all of downtown San Diego but when we test both of our phones Samsung S22 Ultra and IPhone 11 Pro Max we get less than LTE for a 3 block radius and tech support has checked the phone many time in store and online . The cell tower has been getting upgrades for 9 months and nothing changes even when a ticket is sent to tower sitestaff that say they respond they have5G service. So should we file a complaint with the State of California consumer affairs for consumers fraud with miss leading marketing of services that tech staff say isn't there. We have called 10 Plus time and get no help. We asked fora create for less than LTE services for 9 Months and the best T Mobile can offers is $75 when we have paid over $700 in charges. Really at the end of our rope with T Mobile and how you do business HELP
5G Promo Home Internet bandwidth really bad
I signed up for the 5G Home Internet $50/month, no limits, unlimited, etc. I was told that this was a first-come deal and I "got in." The program said to be restricting the number of users on the tower(s) so that it is not overloaded with traffic. Well, guess what. My 60-80 Mbps drops to 1-3 Mbps for the majority of the work day. So, pretty much useless...and not worth the $50. Has anyone had this problem and received any kind of explanation? They say they are monitoring the towers to make sure "bad actors/activity" is controlled (unattended bot use, humongous bandwidth hogging, etc.). This is not reliable for home-office use.