200mb free for life plan: Devices have no data service, but can go to tmobile.com
Hi everyone. I have two devices that have been long since active on the 200mb data for life plan. One is an ipad, one is an android tablet. The android tablet is my work tablet as a wildland fire administrator. It only gets pulled out during fire season, so it spends a long period of time off and in storage. Yesterday, I got sent to an assignment, so I bought a 30 day data pass for the tablet. I got the text saying it was active and my purchase was successful. However, I have no data services on the device whatsoever, EXCEPT, i can browse any t-mobile website including my.t-mobile.com No apps work, no other websites. The ipad pretty much stays in my bedroom as a reading device, and is constantly on wifi, so i wouldnt notice if it worked or didnt work on the mobile network. However, as part of my troubleshooting with the OTHER line, i disabled wifi, and (this tablet should have 200mb available to use) like the android, I cannot browse any other website thats not t-mobile Things I have confirmed, both in normal troubleshooting and diving into the nerdy stuff: 1. Both devices have several bars of LTE service at my house. I also drove to other locations in the county to hit different towers and confirm i didnt just have a weird glitch on the tower nearest my house. 2. I dropped the devices off LTE and tried on HSPDA 4g. No effect. 3. I confirmed the APN settings were correct. I also let the android auto update the APN. 4. I tried the older, non 4g APN (epc.tmobile.com) 5. I discovered its NOT a DNS issue. (Everyone in IT will understand) I specifically found out that http://www.usa.net successfully tried to bounce to https://www.silversky.com, so whatever DNS service its trying to use is working. 6. I tried both non secure websites and secure websites 7. Android version is updated to the newest firmware for that device. 8. I swapped the two sim cards around to try and eliminate the device(s) as the issue 9. I confirmed theres no app that may mess with data, no data saver, no VPN, nothing out of the ordinary. 10. I tried all three browsers on the device, but apps also report no data or ability to sync, so its not just 80 and 8080 traffic. I did today, on my third phone call, get them to open an engineering ticket (and i wish she gave me the ticket number) but i was hoping someone else had this issue in the past and knows how to resolve it.
