FAILURE of www.switch2t-mobile.com "Keep and Switch" defaults to "Carrier Freedom"
"Keep and Switch" link keeps defaulting back to "Carrier Freedom" Can the IT experts at T-Mobile fix this issue, as will not let me submit the promotion. I have tried all chrome, edge, and internet explorer. Same error occurs each time. "Sorry, you're not eligible for T-Mobile Carrier Freedom" is the error when selecting "Keep and Switch" www-switch2t-mobile-comWhere is my carrier freedom reimbursement????
I submitted my request for reimbursement on March 29, it shows as approved, but today is May 2nd and I have heard NOTHING about where the money is. I've called multiple times, I've checked the website multiple times, and all I'm told is "you'll get a text message when it's ready". Right now I'm on hold yet again with the reimbursement department, who never answers. I now owe Verizon over $500 that is past due, all because I'm waiting for T Mobile to provide what was promised. Does anyone have any idea how I can get this resolved?