Degraded service - Charlotte area
In the Matthews North Carolina area, my Gateway is only showing good status as opposed to very good or excellent. This is the first time that has ever happened without the Gateway being moved. Both my Gateway and my cell service are showing download speeds under 20Mbps and upload speeds under 10Mbps.
Tower upgrades taking weeks to complete?
I started having issues a couple of days ago and when I called they stated that the towers in my area are being upgraded. I asked how long this would take as I had no service for several days. They stated 3 to 4 weeks! How is this acceptable in this day and age for technology upgrades to takes weeks and deny service to customers? I should have said this is a safety issue as I could not reliable make calls and if I had an emergency how could I expect to get help. This is a sad state of affairs T-Mobile.