Loss of Cellular data for apps
Anyone else having issues with no celluar data for Apps? Spent over 8 hours on the phone between T-Mobile and Apple and 2 hours in the store. Changed SIM cards and still no resolution. Strange thing is when the SIM was moved to another working phone, the working phone would also no longer work. However if the working phone SIM was added to the non-working phone it worked perfect. Replaced SIM 2x and also did ESIM - still unable to resolve the issue. Issue in on Iphone 12 however while at the store 3 others came in …all with phones Iphone 12 or older. So annoying!!! Please need a resolution, we have tried everything from resetting the network and the phone itself, T-Mobile even suspened the line and restored it and still no resolution.
cellular data not working anywhere
my cellular data stopped working a few months ago. i have unlimited data and have not cancelled my plan. i have been totally unable to do anything anywhere. i have reset my network settings and my device. it will tell me i have 5G, but then proceed to not do anything.Using cellphone data when connected to Wi-Fi
WHY IS DATA BEING USED FROM MY CELLPHONE PLAN WHEN I'M CONNECTED TO HOME WIFI? I USE A GIG OF DATA THIS MORNING WHEN I WAS ASLEEP NOT EVEN USING MY CELLPHONE AND CONNECTED TO WIFI. SERVICE NAME CHANGED TO INTERNET ACCESS, ON PREVIOUS BILL IT WAS CALLED CELLPHONE DATA. I DO NOT HAVE TMOBILE INTERNET AT HOME, I USE SPECTRUM
Cellular data not working in Chicago area.
My cellular data (iPhone14 pro)has been going in and out and if it's even working it's extremely slow. A speed test hit a high of 20mps. My phone will show full 5Guc butnot load and and disconnect from the internet. It will switchbetween 5Guc, 5G, LTE, E, and SOS mode.Using WiFi there are zero issues. Ialso was ona Sprint plan and upgraded to a tmobile plan for "premium data". It's been this way overa month now in the Chicago area. Anyone else having these issues?SIM vs Active
I went from another mobile provider to T-Mobile. While my phone was ported successfully, at a retail store, my tablet wasn't. So I was being charged from the former company *and* T-Mobile for cellular data. I had the other company disconnect the tablet and apparently it was done. But under the Cellular settings, there are two statuses: T-Mobile → SIM (there is a checkmark next to it), Other provider →Active. What is going on?
Unable to access cellular data
My Iphone Xr is unable to access cellular data or make and receivecalls or send messages. It firts said to access my data it needed to be updated so I had the phoneupdated manuaally at a best buy because it could not update on it's own. The phone updated but I cannot access my data at all.How to convert my physical prepaid Tmobile sim to esim on Iphone 12 pro?
My physical sim is on an unlocked Samsung Galaxy A14 and I want to convert it to an esim on my Iphone 12 pro. Note that I am outside the US at the moment on vacation. I tried following the tutorial by Tmobile but it only applies to postpaid lines and not prepaid.
Issue with no data, calling, text since Last week... Major account issue
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 technical support. Also, got my issue ticket escalated to VIP support assupposedly as it was said by sprint advisor "It is considered a VIP Escalation and those are sometimes handled within a day or so" this was on Friday. 24 hours have past been gone and been told to wait until the advisor who told me returns to work tomorrow. Apperently, they activated two sims on one line. Anyone have this type of issue happened or feel like being pushed around as being a Sprint customer.cellular data not working for iphone 13 pro
Off and on since I switched from Verizon last year to T mobile, I've had problems with my phone connecting/using the cellular data when the Wi-fi is turned off (I have the Magenta plan, no blocks, I am the account owner, etc). This is for an iphone 12 pro. I called T mobile early on(last year) and they did something on their end that fixed the problem temporarily. However, the problem would intermittently reoccur, and I had to toggle Airplane mode at least a few days a week to get the cellular data to work again. So that's basically what I've been doing for the past 1 year (smh) As of this past Monday, the previous workaround I mentioned above is no longer working. Now, my phone will not work at allwith cellular data. When I'm on Wi-fi, everything is fine. But with Wi-fi off, nothing works. This is with 4 bars, 5G UC, in an area with supposed good service, iOS up to date, VPN is off. Other people around me with T mobile are not having this problem. I can make phone calls and send text messages just fine. It's specifically No cellular data I spent2 hours on the phone two days ago and againyesterday with Tech Support. We tried switching to an eSim, which did not work. Then they told me to get a new physical SIM card. I went into a local T mobile store and they switched it out for a new one. Didn't work. Then they told me it was my phone and that I needed to upgrade. Went ahead and did the upgrade (now have a brand new iphone 13 pro), and a new SIM card was put in, and still the same problem. We tried doing a troubleshoot where they put a SIM card from a demo in-store device into my phone and everything worked no problem (meaning that the phone itself is fine). We also took my new SIM card and put it into a demo in-store device and it was not working Therefore, it seems that there is somethingon the account/system end that is causing a problem. The representatives have looked through my account and don't see any problems. No blocks. Web guard is turned off. We even tried switching Plans from Magenta to Essentials to see if this would work. Still no fix to the problem. Now I have a ticket in with the support team and am supposed to wait for them to call me back (can take up to 3 days). So now I am just waiting in limbo without my cellular data working. Has anyone been through a similar problem and found a solution?? I am definitely very frustrated and need an answer soon. I am starting to think the only solution is to switch to a different company Please help!