Is the name change help page up to date?
I changed my name via court order, and per this pagehttps://www.t-mobile.com/support/account/change-your-billing-name-ssn-or-birth-dateit says to mail supporting documents and ID to the mailing address to change the name for my account. I did this and later on received a call from "tmobile expert" saying the change was successful. The rep told me to wait 72 hours for the changes to go into a effect. After waiting, my account name was still not changed. I online chatted with a rep who told me that I had to go in store because this was a major change and to protect my privacy. I told them about the directions per the link and they gaslit me. Am I misreading something from the link? If I wanted to go in store, I would have done that and not wasted my time and money mailing things. And the link says nothing about it -having-to be completed in store.