Why my account is not getting settled and Tmobile wants me to call the debt collector agency?
Hello, T-Mobile has the best customer service ONCE YOU ARE THE CUSTOMER, but if you leave them,you gets the worst customer service ever. I have decided to switch the carriers last year and gotten a shipment box to return the Signal booster device R3, which I did on Nov 7, I have called them few weeks after still getting the bill for $306 (Signal booster charges) they told me It has beenreceived but the system is not updated yet so need to wait. Since then, I have called more than 15 times (on average40 mins a call) in past 5+ months. But still getting bills and the worst part is every time I called,I m connected to overseas call center and their default answer is "Oh offline team needs to update the system" and they cant help further. Now it has went to collections, which I told the T-Mobile team several times in the past don't send to collection and they said since you call us T-Mobile is not going to send to collection. So called T-Mobile again today and was told we cant do anything since its already sent to collectionjust talk to the collection agency and tell them T-Mobile has received the device and please settled my account. when called collection agency they said they don't take customer's words, T-Mobile needs to let them know.NOW I M STUCK IN INFINTE LOOP!!! Please assist.
Being charged for an old account after transferring to a new one?
A few years ago, I joined T-Mobile with my partner at a T-Mobile store. The representative gave me a 3rd line as part of a promotion for free. He said that my bill would be lower if I got this 3rd line, and I could decide to activate it for someone else in the future. I never did. Fast forward to last year, I transferred my line and my partner's line to a new account. A T-Mobile phone representative assured me that this 3rd line would be dropped, and I wouldn't be charged for it. I was. For months, I was charged for this 3rd line on my old account. Every few weeks I reached out to T-Mobile, and they assured me that they fixed the account and refundedme the money charged. They never did. Month after month I was charged until finally, I received a letter from a Convergent Outsourcing collection agency. I was put on Collections. ¿Qué hago?
T-Mobil sent me to collections by mistake, can I sue for my wasted time?
I switched from T-Mobile months ago with 0 balance on the account however I received $140 bill via mail. I called the number on the letter and the representative told me I used the line for like 7 days, she can reduce it to $80 since I didnt use the whole month, I accepted and paid it. 2 months passed now I received collection letter from T-mobile for the remaining $60 balance, I called T mobile , 3 hours on the phone, representatives told me account is already sent to collection, previous representative did not waive the $60 on the system. I am being told that I should wait for collection agency to contact me. Now I have to spend more hours on the phone for a $60 bill, and if they already sent collections report to the credit bureaus, I have to deal with dispute process. I was also planning to apply for auto loan this month, too much headache and wasted time. Why I am the one being punished with my time and money for T-Mobile system or representative mistakes? Can I sue T-Mobile after all these collections process for wasting my time and get some compensation? Appreciate any suggestion.My account no longer exist, how do you guys suppose I pay my outstanding bill?
Dear T-Mobile customer service representative, I have a bill from earlier this year. I was notified through my credit bureau that it was sent to collections. How am I able to pay this afternoon Bill if you guys deleted my account. Your T-Mobile online account system says that my phone number don't even exist or my email so I guess you guys don't really care to get paid. Good day, Bryona D. X. Roberts Current number :4057226598 last4 social: 1400 Bryona Roberts urbanliiquorhs@gmail.com outstanding bill $400 March 23,1994 Canceled service (T-Mobile) 4057199834 Account Pin 2733 or 273327 Device: Samsung Galaxy A11 IMEI:H7KV63JKLCASN85VR98AA9QZ
I was sent to collections for a phone I turned in a year ago
Hi, I switched from T-mobile to AT&T last year. I turned my phone in and a few months later, I get a collection notice from a bill collector for $900. I called T-mobile customer service and they said the phone has not arrived yet. So I asked them why Iwas sent to collections. The lady told me she would take it out of collections while they wait for the phone to arrive at the warehouse. Two months pass and I get another collection notice from a different bill collector. I call customer service again and this time the CS Rep asked me if I was on a lease/jump program. SoI tell them I was. It turns out you have to send the phone to a different location if you were on a jump program. I didn't notice that before I sent the phoneback with the label they gave me. This time I said that they should still have the phone at the place where phones arrive if they are not from a demand program. The CS rep took me off collections again and said they would look for it. Note that I was in the process of moving when i switched phones and i lost the original tracking label. Anyway I just got another collection notice and I am asking for help with how to find this phone. T-mobile has it they just aren't looking for it.
