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SomeoneHelpMe
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I was sent to collections for a phone I turned in a year ago
Hi, I switched from T-mobile to AT&T last year. I turned my phone in and a few months later, I get a collection notice from a bill collector for $900. I called T-mobile customer service and they said the phone has not arrived yet. So I asked them why Iwas sent to collections. The lady told me she would take it out of collections while they wait for the phone to arrive at the warehouse. Two months pass and I get another collection notice from a different bill collector. I call customer service again and this time the CS Rep asked me if I was on a lease/jump program. SoI tell them I was. It turns out you have to send the phone to a different location if you were on a jump program. I didn't notice that before I sent the phoneback with the label they gave me. This time I said that they should still have the phone at the place where phones arrive if they are not from a demand program. The CS rep took me off collections again and said they would look for it. Note that I was in the process of moving when i switched phones and i lost the original tracking label. Anyway I just got another collection notice and I am asking for help with how to find this phone. T-mobile has it they just aren't looking for it.158Visto0likes1Comentario