reclamo
3/5/2024 Angela Haynes Mike Sievert, CEO T-MobileCustomer Relations PO Box 37380 Albuquerque, NM 87176-7380 To Whom It May Concern, Per you- "At T-Mobile we have a simple mission - to be the best in the world at connecting customers to their world." I beg to differ. My service is horrible! It has been horrible since your company completed a warranty exchange. I can't make calls. I can't pull information off the internet. I am in a larger city, and there should be enough towers for me to have service. I requested 2 additional phones and every phone your company sent was subpar at best. Finally, I stopped putting in warranty request because I was disgruntled, moreover dissatisfied. The only answer is that the device you gave me is faulty. I am stuck with horrible advice from customer service, who is supposedly filled with industry experts. But the advice received is also horrible. It has been suggested that I buy another phone. I didn't plan to buy another phone for 2 plus years, and now I have horrible service. My broken phone worked better than the phone your company sent me. I called in several times about my complaint and the information fell on deaf ears. I end up being forced to pay for a phone while I don't get all the calls, can't make calls, and the internet is slow as Methuselah. Cordially, Angela Haynes
How do you not have an email or chat to send issues / complaints? need email address updated.
How do you not have an email or chat to send issues / complaints? You were supposed to fix my email address to my new one last time i called but still sending my receipts to same old old email address that I do not use anymore bc it was hacked.