T-Mobile Assurant is a scam!
Assurant sent me a phone that was damaged. When I tried to do a upgrade I found I the phone was missing the strip that lets them know it had water damage. Why are we paying insurance for them to send of damaged product. Then when you reach out to them they say it is nothing they can do. I called T-Mobile and that was useless too. I am seriously considering changing to another cell phone provider this is crazy.
Not getting Voicemails
It has been a month now and I still am unable to get voicemails. I have had this phone number for about 15 years and have never had this problem. TMobile has not been very helpful and the customer service does not exist. I have had 2 tickets opened, and nothing. No one calls me with an update. My voicemail began to work yesterday, but today it is not. I am absolutley furious and want to swtich carriers. But of course, I still have to pay full price for a service I am not receiving at the moment.
Pase internacional
Be very careful when purchasing an international pass. It's a bit of a scam when it comes to cruises. They don't apply. Be sure not to waste your money because they charges are astronomical compared to international. Nowhere on the contract does it warn you about it not apply to cruise, SO THIS IS YOUR WARNING. I was not only charged for the pass but also for whatever the cruise ship charged T-mobile, though my contract was not with the cruise ship nor did any of the paperwork tell me this information.