UPS Damaged phone
My question is simple. I have called customer service 3 times today and UPS twice. I sent back a pristine Iphone 13 max in exchange for the 16. When the phone arrived to T-Mobile I get pictures of the device showing a cracked screen that was not there before I sent it. I have been a Tmobile customer for 7 years never had an issue. However, I was told by T-mobile they couldn't do anything, and UPS tells me, I can't do anything T-mobile has to file the claim. T-mobile won't file a claim because they "can't prove" the phone was damaged before it was sent. That makes sense, however if you look at my account there is proof that if I sent a cracked deviceback in the past, I am very up front about it. Case and point I did it with a S22 that i cracked right before Iupgraded. Now the drop in value of the Iphone went from 300 to 140. Over 50% of the trade in value and there is apparently nothing I can do. 160 may not seem like a lot, but i mean that most of my monthly bill. I am very discouraged and may have to venture to see if there are any better customer services in the mobile world.
Damaged Phone on Vacation
My phone accidentally got wet with salt water. Now it doesn't work. I am on vacation in another country and have no access to another phone to contact T-Mobile customer service. There are also no T-Mobile stores around. So I'm asking for help here. If I go to a physical phone store and buy a new phone, can I switch that phone to my old phone number and account if I don't have another phone with which to contact a T-Mobile representative? Can I do it over wifi with my laptop?