merger, network
My iPhone 11 was working fine until the merger and switching to 5G. I do not understand why I have to pay to upgrade my iPhone. I didn't chose to merge or switch to 5G, the company did. My phone had zero issues until the company switched up. This is ridiculous and they are not understanding my perspective, highly unsatisfied with their customer service.
stalled data repeatedly since merger
-Internet throughput stalls to near zero SEVERAL times a day. -Temporary fix is toggling airplane mode off and on. (Data will then flow until phone then is left idle for some minutes - MERE MINUTES - have to then repeat the process if not on wifi). -Convinced it happened after merger. -Happens across country (sadly, have multiple lines with this company .. all using different device brands). -T-Mobile should come out and ACKNOWLEDGE the problem and give estimates as to a fix (because I'm ready to take my service anywhere else).