International Travel - What does Magenta MAX Plans Cover?
Hello, everyone! Next month, my friends and I will be traveling to Europe for about two weeks. We will be using Delta Airlines and will also be taking a Royal Caribbean cruise for one of the two weeks. The countries that we will be visiting will include: Italy Greece Croatia France I recently switched to T-Mobile last week and am currently on the Magenta Max plan. While the representative that assisted me at the store was very informative, I realized belatedly that I had forgotten to ask a few questions in regards to how my plan will keep me connected during my trip. I have done a few searches on the website, but I feel like it doesn't fully answer the questions that I have unless I am somehow overlooking it. The website mentions GoGo InFlight Wi-Fi - assuming that my flights allows me to utilize this, will it be unlimited or just one hour of usage? There would be 5 flights in two weeks, so if they all have this would that cover all flights or is there a limit to how many times I could use it? The website also says that for Magenta Max plans, I would give unlimited data and text and low-rate calling while traveling abroad for the aforementioned countries - is this true? Would there be any additional fees for using my data or texting? I am not sure how roaming works. Would I still have service during the cruise? I'm sure it may be spotty as there would be a few days at sea, but would it still somewhat work? I assume it would also have unlimited data and text and low-rate calling, but I have the same question about additional fees. And again, no idea how roaming works. Are there additional charges I should be concerned about? I apologize for the many questions and wordiness of my post. I just want to be sure I am prepared in advance. Thank you to whoever takes the time to read this and answer any of my questions!GoGo in-flight wireless
What is the current status of free GoGo in-flight wireless with the regular Magenta plan? The T-Mobile website says the service is free for four full flights per year, plus for one hour on all other flights. However, when connecting to GoGo on Delta last week, there was no option to select whether I wanted to use one of my four full-flight credits or just connect for an hour. Since the flight was only 90 minutes long, I didn't want to waste one of my full-flight credits. The GoGo agent on chat said the limit no longer applies and that all Magenta customers now get unlimited in-flight wifi. I asked him to confirm that that applied to regular Magenta as well as to Magenta Max, and he said it did. He said he also confirmed with his supervisor. The T-Mobile website still says regular Magenta is limited to four full flights and one hour on other flights. Which is it? If the T-Mobile website is correct, how do I choose when I want to apply one of my four full-flight credits or use just one hour of service for the current flight?