Claim Denied by Assurant - says no coverage on the date of loss provided
Here is the background of my issue with my phone claim to Assurant. January 2 of this year, I lost my phone then that night I filed a claim for this incident and provided my card details for the deductible. Two days after, I receive a denial letter through email that my claim is denied saying I have no coverage. I was surprised about this news so I logged in to my account dashboard and verified that I have been paying the 360 protection on the current month. Called Sprint support and the agent reached out to Assurant confirming that I have coverage and been paying for at least 2 years for the insurance. Come to find out that what Assurant has been receiving still is the info connected to my line is still the old phone (Note 10)that I had before I got the phone that I lost (fold 4) and that is the reason why they denied my claim. When the sprint agent came back at me, interrogating me about any evident that I have been using the Fold 4, in which this question don't make any sense since I have returned the Note 10 at least 4 months and how am I supposed to use the line if I haven't been using the Fold 4and come to find that it was a glitch on Sprint's system and fixed by putting the Fold 4 as my active device. Then I filed another claim to Assurant and again it was denied - reasondidn't have coverage on the date of loss you provided. It ticked me big time then called Sprintsupport and they said they can't do anything about it. I am sopissed to hear this from the agent - for Sprint's failure to update the phone's status on my account dashboard, and now telling me that they can't do anything about my claim even though I have been paying for the 360 protection. I am more pissed at Assurant as it seems that they don't access Sorint's website to verify if I have coverage and denying my claim twice. And I have not used the line for almost a month now trying to figure out what to do with my case. Anyone, pleasehelp!
Sold a prepaid instead of honoring my insurance
I've been with Sprint since at least 2010 and added my parents to my account years ago. My dad broke his phone recently. He has the insurance so he went into a store to ask about replacement. They sold him a new prepaid phone with 2 months of service, but used his SIM card instead of the prepaid one. I called customer care the same day, spoke to both customer care and prepaid departments, and was told I can return it, and as long as it was within 40 days, I would get the entire purchase returned, under buyer's remorse. We bought a phone elsewhere, and when we tried to return it, we were told there's no returning prepaid phones- under any circumstances. Customer care had lied to me. We had paid for 2 months of service and a phone, for 3 times the cost of the insurance deductible, and I still had to pay for the service on my TMobile account for the same SIM card during the same time frame. Out $150 for the prepaid, plus the 10 months of insurance I wasn't able to use. And now I'm told I cant use the insurance to replace the broken device since a new device has been activated on that line. Anyone else have an experience like this? I feel cheated and customer service is not helping at all.
Why is tmobile the only phone service blocking premium text?
why out of these phone services that the phones you sell is premium text denied? it was nit with sprint ? so get this as I figured out they have it blocked on their end so you will call and purchase new phones. Service access denied even for veterans that cannot verify accounts, to bypass this please download google voice and change all your accounts to your google number. AKA voip, tmobile i also fouund out is the only phone carrier that does this so that when you do call they will offer you to spend about 700 on a new phone upgrade. no other company just disables this, sprint even had it enabled til they merged, its all a call away from giving them alot of money ,, we did a story on this on our radio station and as a veteran military no one can ever use their tmobile number to verifuy their accounts to send codes so that you can access your online banks vetrans accounts, go to verizon, i wish i did but after this year i will be done with their asses. If you dont believe me than call…see if they dont offer or add more to your bill with tmobile, no one charges for third party access anymore, its to make sure its you that you logged in and can you believe these idiots are saying they charge?