Return Fee and TMOBILE has equipment
Spoke to supervisor Leti she stated that I missed the return deadline for a internet modem and I would be charged $230 for a non return fee. However they have the modem and are still charging me for. Backstory, I received a modem for replacement and it didn't work either. Several weeks later they sent a power cord which helped and I kept the original modem. I sent the replacement modem back a week or 2 later and they stated that I would receive a credit to my account for the return fee. Needless to say I'm still being charged for it after being told by 3 different representatives that it would be removed. I will be leaving TMOBILE this week
Returned device confirmed but lost by T-Mobile
I asked for a replacement WIFI router from T-Mobile in 12/21. I received it with instructions on returning the bad device. I used the same box, the enclosed packing slip and packed the return device and shipped it. I have the confirmation that the box was left on the dock in Ft. Worth at the T-Mobile dock. T-Mobile says they never received the device and want to charge me with failure to return. I have spent hours(YES) on hold listening to awful music and then argues with someone that I cannot understand thousands of miles away who attempts to assure me that he/she understands my frustration. How do I remove this charge and the customer allegation that I returned the wrong device?