Samsung A33 5G and A34 5G only connecting to Edge
Hi. My partner and I recently moved to the US from Hong Kong, where we had purchased our unlocked Samsung Galaxy A33 5G and A34 5G phones. In the US, we have subscribed to a T-Mobile 5G plan, and had checked the device IMEI's beforehand on the T-Mobile website, which says both devices are fully supported on the T-Mobile network. Both devices, however, are unable to connect to 3G/4G/5G data, and can only connect on Edge. I've tried resetting the connection settings on both devices, and have checked the APNs to make sure they have the correct details (they do). I have also made sure both phones have been updated to the latest Samsung software, and have tried restarting multiple times whenever I've made a change to the settings. I am genuinely perplexed as to why these fully unlocked phones which T-Mobile says are supported are unable to connect to the 3G/4G/5G networks. We went back to the T-Mobile store where we bought the SIMs/plan, and their only advice was to buy new unlocked phones. Does anyone have any other ideas before I spend a bunch of money on what seems like should be a solvable problem?
Spotty Service 98390
For the past two weeks, we've had limited service at our home address. I've been to the local store and they checked my settings and replaced SIM card. Called customer service and they "boosted" my signal from their end. Was told tower 85036 is malfunctioning. The tower is within line of sight of my home. We are unable to send texts, send or receive calls or use our data. Currently, to utilize our phones, we are required to leave our home and drive to a location with adequate service. Every once in a while we'll pickup an LTE signal at home but normally it's "E". We've lived in the home for 23 years and have never had an issue with coverage. I am wondering if anyone else has faced a tower performance issue and how long it took to resolve the problem?And, are others in my area experiencing performance issues? At this point, I'm not exactly sure what I'm paying for...
