Extra EIP payment just reduced monthly auto pay?
My daughter just added a new phone to our plan, but wants to pay it off early. She pays just a little extra each month. I am set up with auto pay; however, went online before the deduction date and made her small payment as an actual extra EIP payment. All that did was reduce the actual auto payment. Any advise would be helpful. I've been a Tmo customer for over 20 years and their customer service when you call in has really gone downhill. :(
How do I pay my phone bill and apply and extra payment to my equipment on the same day?
Every time I attempt to apply an extra payment towards my equipment on the same day I pay my bill the system won't allow it. If I apply the extra payment to the phone bill will they use the credit to apply to the phone bill itself or will it apply to an extra equipment payment?