Extra EIP payment just reduced monthly auto pay?

if that was the final payment on the device..wouldnt the next bill be less seeing as how you no longer have said payment included? how much less was it?

She JUST got a new phone, so it was actually the first payment; however, making an “Extra EIP Payment” only reduced the automatic payment withdrawal on the total monthly bill..

interesting. not to sure on this one then. was extra just paid or was extra put directly onto the phone payment itself?

I had no problem paying off my last phone and tracker.

I just had to go to the EIP and it gave me options to make an additional payment.

NicholeKSU wrote:

She JUST got a new phone, so it was actually the first payment; however, making an “Extra EIP Payment” only reduced the automatic payment withdrawal on the total monthly bill..

Some of the new EIP terms don't allow for paying off a device early unless you forfeit any of the potential credits and promotions given towards the new device.  You can reach out to Customer Care at 611 or DM T-Mobile on Facebook or Twitter to find out more about the terms of the EIP for your daughter's new device.  

Interesting.  I have no current promotions or credits being applied to my plan.  All she wants to do is pay a little extra each month but have it go toward the cost of her phone ONLY not toward the total monthly account overall.  :(

Kudos to your daughter for being responsible and paying extra each month to get that phone paid off early. Two things to know when you make the extra payments.

1. When you or she makes the payment to the equipment balance, it should not have affected your bill balance or autopay amount.
2. The extra payments don't lower the monthly amount due to the phone but reduces the number of monthly payments. For example, it would make a payment of $30 for 24 months down to $30 for 19 months or whatever the math is based on the extra amount that she pays.

Here are the exact steps for paying the phone balance online

1. Ingresa a Mi T-Mobile.
2. Visita Factura y pago.
3. Under the Make a payment option, select Más opciones de pago. 
4. Elige Ver planes de pago del dispositivo.
5. Select the device /line that you want to make a payment for.
6. Elige Realizar un pago and follow the instructions to make an EIP payment.

Are these the steps that she followed when she made the extra payment or did she pay it another way?

I do understand what you were saying and I was thinking that was exactly what should have happened but it is not. I am the one that made the payment for her following the steps you outlined above.  I made an extra EIP payment. All that did was reduce my monthly auto withdrawal by the extra  payment amount.

To make the math simple _ with her phone added,  the monthly bill will now be  $120.  We made an extra EIP payment of $10.  My auto withdrawal payment was 110 not the 120 it should have been.

Thoughts?  Her second payment is coming soon and she would still like to continue paying extra but we're not sure what to do. 

It is really strange if you used those steps and it still reduced the month's bill amount. Did you notice if the equipment balance went down by the extra $10? The equipment balance can be a little tricky to read on the website, so if you want a second set of eyes on it, I would send a direct message on our Facebook or Twitter so a T-Force rep can take a look at the account. They would be able to see the account details needed to figure out how the payment exactly applied to the account and give a better suggestion. 

HeavenM wrote:

It is really strange if you used those steps and it still reduced the month's bill amount. Did you notice if the equipment balance went down by the extra $10? The equipment balance can be a little tricky to read on the website, so if you want a second set of eyes on it, I would send a direct message on our Facebook or Twitter so a T-Force rep can take a look at the account. They would be able to see the account details needed to figure out how the payment exactly applied to the account and give a better suggestion. 

Some newer EIP's no not allow you the option to pay off your device early or reduce the monthly payments by paying off a portion of the device balance.