Forum Discussion
Extra EIP payment just reduced monthly auto pay?
My daughter just added a new phone to our plan, but wants to pay it off early. She pays just a little extra each month. I am set up with auto pay; however, went online before the deduction date and...
It is really strange if you used those steps and it still reduced the month's bill amount. Did you notice if the equipment balance went down by the extra $10? The equipment balance can be a little tricky to read on the website, so if you want a second set of eyes on it, I would send a direct message on our Facebook or Twitter so a T-Force rep can take a look at the account. They would be able to see the account details needed to figure out how the payment exactly applied to the account and give a better suggestion.
