Can an authorized user activate e/SIM?
I was browsingT-Mobile online to find a way toget a new SIM on my new phone. My old phone is very old and uses the old, larger, SIM format. None of the options are allowing me to keep the same phone number and getting a new number means adding an unnecessary line. "Already a T-Mobile customer, number can't be transferred to T-Mobile. We'll provide a new phone number after your purchase complete." I looked around further to and found an option to "Update device SIM" on my account dashboard which led me to the contact us page and having to call customer service due to security reasons. So, I called CS and tried to get this SIM thing going, but I could not because I'm not the Primary Account Holder. However, I am an Authorized User but that didn't cross my mind while I was speaking with CS. As I had also found this page:Use the latest SIM for a great network experience | T-Mobile Support That says, If you no longer have the SIM that came with your 5G device,contact us orvisit a storefor a replacement SIM. Por tu seguridad, la solicitud debe hacerla el titular de la cuenta o un usuario autorizado. But this page is in a different context, so I guess it doesn't apply at all. Anyway, I guess my question is basically, can an authorized user get a SIM or activate an eSIM through a call? I would guess not as I don't think it'd be something CS would overlook. I thought it would be easy to do but I guess I'll have to stop by a store after all and pay whatever fee there is for going in person.
Account Security Concern — 355+ Open Ports Scanning “T-Mobile.com” — Severe Third-Party Control
My family and I have undergone a serious security breach from account opening in September 2023 to present. I have taken to network security websites and tools to try to determine the cause of the problem that is keeping persistentconnection from a third-party on my mobile lines Recently I did a Port Scan for the domain "T-Mobile.com" and found that there is at least355 open ports(and 10's of thousands of identified, closed, or blocked ports). This is very much out of the norm for any other domain I scan (having only 3-5 open ports). I am seeing Port 11 (sysstat - active users), 9040, 9050 and 9051 open for tor transport, 12345 and 12346 for backdoor Trojans onto ourdevices, amongmany other seriously concerning ports Threat actors have enabled third-party licensure and tools for our accounts which forbid security and privacy. Every bill's text and call log activity is 90% unrecognizable activity. It is strongly believed my phone lines andall activity on them are being shared. When I go into the store, the IMEI numbers showing are not the ones belonging to my devices. There is also an unremovable "managed network" under settings and then Wi-Fi and then saved networks that has always been there and is there when I put my eSIMs or physical SIM cards on any device and goes away when I turn the eSIM off or take the card out. The account is sole-owner, and no credentials have been given out to anyone, ever It also sounds like, from what I heard in store, simply closing the account and creating a fresh one is not an easy process. We have changed numbers and transferred phone service providers two times already and I do not want to do it again if I don't have to. The crime has survived for almost two years now, and I believe my information and my family's information was leaked How do I stop this?I don't know how to close ports or reassign the IP address designated to t-mobile.com. I'm really not sure what to do, but would really appreciate the help Thanks!
Dual SIM - eSIM & DIGITS
I have an iPhone 13 and currently enrolled in the Go5G Plus plan with T-Mobile. I plan to upgrade to the iPhone 15 in the next week. I am paying for an additionalDIGITS number/line ending in "2672" which costs$10/month. This addition I was toldallows me totext/voice call with a separate number on my iPhone now. I have heard from a friend I do not need this additional line as I can just convert the number to an eSIM line and have dual SIM on my phone. I am a bit confused after researching this a little and seeking clarification. I want to know if I can transfer the DIGITS number ending in 2672 (I am currently using the DIGITSnumber as my business #) to an eSIMline and eliminate the need to have DIGITS all together? Can I send and receive text messages/phone calls through the phone using both my personal number ending in 9777 (on the physical SIM) and transferring the DIGITS number "2672" toeSIM? If the above is possible andI can keep the number ending in "2672" and convert it to eSIM, does that mean that I need to pay T-Mobile for activation of another voice line to use it or would that be included in with my postpaid Go5G Plus voice line that I am already paying for? I need to be able to keep the "2672"number to send and receive calls/textsas that iswhat'ssaved in my clients/doctors address books and what I have marketed/advertised for my small business. Thank you in advance for any help & insight.problems with e Sim
Hello marek is my namefrom germany (German t mobile member) , i have the following problem and that is yesterday i bought a data package for $60 through the tmobile prepaid esim app as i am flying to the usa next week, after giving my credit card and the address of the hotel the purchase was completed. the transfer was shown to me directly and then the app showed me an error message with the code 505. i did not receive a confirmation email and was taken to the initial page in the main menu where i had to enter the data before, now the question for me is how to continue without having to spend a lot of money unnecessarily for the purpose of making a phone call.
eSim on another device
Hello, This is what I've been doing for about a year. I have acell from from work on another carrier. Itsays, "No SIM restrictions" under Carrier Lock in theAbout menu. I have a cell phone on TMobile. It is under contract, about 6 months left, we are making payments on it. So, the phone says "SIM Locked" under "Carrier Lock". Both are iPhone 13 Mini. For a long time, I didn't mind having 2 phones and now it got suddenly annoying. So, I am seriously considering using the work phone to run dual sims for both lines. So, I would get an esim from TMobile and activate it on the other iPhone. But, one of my concerns is…. will tmobile flag it and charge me for the phone? I don't plan on getting rid of the TMobile provided phone. I like the tmobile service and I want to keep both numbers. I just don't want tocarry two phones anymore.USA Prepaid e-SIM - Choose a new plan for another trip
Hi, I bought and activated an USA Prepaid e-SIM for a trip to NYC in April via the T-Mobile Prepaid eSIM app and everything worked fine. Now, I plan to visit the States again in July and would like to re-use this Prepaid e-SIM number (I just don't want to create a new account with a different mail address each time 😅). How can I refill the account and choose a new plan accordingly? It seems I need to login to a T-Mobile Account, but everytime I want to create one it says the phone number is incorrect. Is this even possible or is this prepaid number a one-time number that gets deactivated after the first chosen plan runs out? Thank you in advance.
