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I recently purchased a pre-paid eSIM for my iPhone XS Max, and I was able to successfully set it up and activate it. However, after a week abroad and having my phone on airplane mode and experiencing issues with my (Verizon) Primary line, I decided to remove the (T-Mobile) cellular data plan and reconfigure it. Is there any way I can receive a QR code to set it up again? I already tried using the T-Mobile eSIM app, and it said it would only work for activating new lines, not setting up already activated ones. Please help! Laura ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"553","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:136084":{"__typename":"Conversation","id":"conversation:136084","topic":{"__typename":"ForumTopicMessage","uid":136084},"lastPostingActivityTime":"2024-11-02T15:57:26.000-07:00","solved":true},"Forum:board:plans-services":{"__typename":"Forum","id":"board:plans-services","displayId":"plans-services","nodeType":"board","conversationStyle":"FORUM","title":"Planes y servicios","shortTitle":"Planes y servicios","parent":{"__ref":"Category:category:prepaid"}},"User:user:150677":{"__typename":"User","uid":150677,"login":"AnotherUser","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-11.svg"},"id":"user:150677"},"ForumTopicMessage:message:136084":{"__typename":"ForumTopicMessage","subject":"Can old physycial SIM still be used after switch to ESIM ?","conversation":{"__ref":"Conversation:conversation:136084"},"id":"message:136084","revisionNum":1,"uid":136084,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:150677"},"metrics":{"__typename":"MessageMetrics","views":480},"postTime":"2024-11-02T15:09:02.000-07:00","lastPublishTime":"2024-11-02T15:09:02.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I had a phsycial SIM in my old pixel 4 and bought a pixel 8 a couple months ago. It gave me the option to transfer the SIM as an ESIM to the new pixel 8. I have a prepaid 10 GB plan for $40. Today I recycled some of my old phones and I don’t know if that old physical SIM was still in the phone. So could someone technically use that one to connect to my network or account ? I did wipe all the data from the phone and I think it was off for at least 6 months. I also have the sim swap protection enabled now and that port out option or whatever it is called. I remember when the switch happend the old phone did not have any network connection. Just wondering if I need to do something here for protection. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"724","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:135975":{"__typename":"Conversation","id":"conversation:135975","topic":{"__typename":"ForumTopicMessage","uid":135975},"lastPostingActivityTime":"2024-10-23T17:59:24.000-07:00","solved":false},"User:user:119642":{"__typename":"User","uid":119642,"login":"tehyabpierce","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-3.svg"},"id":"user:119642"},"ForumTopicMessage:message:135975":{"__typename":"ForumTopicMessage","subject":"eSIM","conversation":{"__ref":"Conversation:conversation:135975"},"id":"message:135975","revisionNum":1,"uid":135975,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:119642"},"metrics":{"__typename":"MessageMetrics","views":176},"postTime":"2024-10-23T13:56:03.000-07:00","lastPublishTime":"2024-10-23T13:56:03.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I ordered my eSIM card on Sunday October 20th and still have not received an email at all. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"105","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:17164":{"__typename":"Conversation","id":"conversation:17164","topic":{"__typename":"ForumTopicMessage","uid":17164},"lastPostingActivityTime":"2024-10-06T01:06:54.000-07:00","solved":false},"Forum:board:coverage-signal":{"__typename":"Forum","id":"board:coverage-signal","displayId":"coverage-signal","nodeType":"board","conversationStyle":"FORUM","title":"Coverage & Signal","shortTitle":"Coverage & Signal","parent":{"__ref":"Category:category:network-coverage"}},"User:user:153156":{"__typename":"User","uid":153156,"login":"Egeiger","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-8.svg"},"id":"user:153156"},"ForumTopicMessage:message:17164":{"__typename":"ForumTopicMessage","subject":"esims missing no service","conversation":{"__ref":"Conversation:conversation:17164"},"id":"message:17164","revisionNum":1,"uid":17164,"depth":0,"board":{"__ref":"Forum:board:coverage-signal"},"author":{"__ref":"User:user:153156"},"metrics":{"__typename":"MessageMetrics","views":144},"postTime":"2024-10-05T23:56:59.000-07:00","lastPublishTime":"2024-10-05T23:56:59.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" My Sims is missing and now I have no service what's going on ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"62","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:135942":{"__typename":"Conversation","id":"conversation:135942","topic":{"__typename":"ForumTopicMessage","uid":135942},"lastPostingActivityTime":"2024-09-25T12:46:49.000-07:00","solved":false},"User:user:122080":{"__typename":"User","uid":122080,"login":"niconico","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:122080"},"ForumTopicMessage:message:135942":{"__typename":"ForumTopicMessage","subject":"Inquiry Regarding Prepaid eSIM Activation from Abroad","conversation":{"__ref":"Conversation:conversation:135942"},"id":"message:135942","revisionNum":1,"uid":135942,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:122080"},"metrics":{"__typename":"MessageMetrics","views":273},"postTime":"2024-09-25T12:32:04.000-07:00","lastPublishTime":"2024-09-25T12:32:04.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear T-Mobile community, I am reaching out to inquire about the possibility of purchasing and activating a prepaid line via eSIM, with a U.S. phone number, from abroad. I currently do not reside in the United States nor US citizen, but I require a U.S. phone number for certain services. I have reviewed T-Mobile website but could not find clear information on whether this process can be completed from outside the country without having to visit a physical store. Could you please provide details on the steps I need to follow or any additional requirements for acquiring and activating the service from abroad? Thank you in advance for your assistance. I look forward to your response. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"693","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:33786":{"__typename":"Conversation","id":"conversation:33786","topic":{"__typename":"ForumTopicMessage","uid":33786},"lastPostingActivityTime":"2024-09-23T20:23:45.000-07:00","solved":false},"User:user:107557":{"__typename":"User","uid":107557,"login":"JP89","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-9.svg"},"id":"user:107557"},"ForumTopicMessage:message:33786":{"__typename":"ForumTopicMessage","subject":"Can an authorized user activate e/SIM?","conversation":{"__ref":"Conversation:conversation:33786"},"id":"message:33786","revisionNum":1,"uid":33786,"depth":0,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:107557"},"metrics":{"__typename":"MessageMetrics","views":501},"postTime":"2024-09-22T07:31:28.000-07:00","lastPublishTime":"2024-09-22T07:31:28.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was browsing T-Mobile online to find a way to get a new SIM on my new phone. My old phone is very old and uses the old, larger, SIM format. None of the options are allowing me to keep the same phone number and getting a new number means adding an unnecessary line. “Already a T-Mobile customer, number can't be transferred to T-Mobile. We'll provide a new phone number after your purchase complete.” I looked around further to and found an option to “Update device SIM” on my account dashboard which led me to the contact us page and having to call customer service due to security reasons. So, I called CS and tried to get this SIM thing going, but I could not because I’m not the Primary Account Holder. However, I am an Authorized User but that didn’t cross my mind while I was speaking with CS. As I had also found this page: Use the latest SIM for a great network experience | T-Mobile Support That says, If you no longer have the SIM that came with your 5G device, contact us or visit a store for a replacement SIM. \tFor your security, the account holder or an authorized user must make the request. But this page is in a different context, so I guess it doesn’t apply at all. Anyway, I guess my question is basically, can an authorized user get a SIM or activate an eSIM through a call? I would guess not as I don’t think it’d be something CS would overlook. I thought it would be easy to do but I guess I’ll have to stop by a store after all and pay whatever fee there is for going in person. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1558","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:135879":{"__typename":"Conversation","id":"conversation:135879","topic":{"__typename":"ForumTopicMessage","uid":135879},"lastPostingActivityTime":"2024-09-23T04:18:13.000-07:00","solved":false},"User:user:108160":{"__typename":"User","uid":108160,"login":"MCR","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:108160"},"ForumTopicMessage:message:135879":{"__typename":"ForumTopicMessage","subject":"eSIM","conversation":{"__ref":"Conversation:conversation:135879"},"id":"message:135879","revisionNum":1,"uid":135879,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:108160"},"metrics":{"__typename":"MessageMetrics","views":180},"postTime":"2024-09-23T02:54:49.000-07:00","lastPublishTime":"2024-09-23T02:54:49.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I'm currently abroad and I'd like to purchase a prepaid eSIM card. When purchasing the eSIM card, is it possible to choose the area code for the phone number? I live in Hawaii, so I would prefer a local number with the 808 area code. Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"257","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:18866":{"__typename":"Conversation","id":"conversation:18866","topic":{"__typename":"ForumTopicMessage","uid":18866},"lastPostingActivityTime":"2024-09-20T16:20:02.000-07:00","solved":true},"Forum:board:device-unlock":{"__typename":"Forum","id":"board:device-unlock","displayId":"device-unlock","nodeType":"board","conversationStyle":"FORUM","title":"Desbloqueo del dispositivo","shortTitle":"Desbloqueo del dispositivo","parent":{"__ref":"Category:category:devices"}},"User:user:28975":{"__typename":"User","uid":28975,"login":"dsm213","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-10.svg"},"id":"user:28975"},"ForumTopicMessage:message:18866":{"__typename":"ForumTopicMessage","subject":"Unlocking second sim possible?","conversation":{"__ref":"Conversation:conversation:18866"},"id":"message:18866","revisionNum":1,"uid":18866,"depth":0,"board":{"__ref":"Forum:board:device-unlock"},"author":{"__ref":"User:user:28975"},"metrics":{"__typename":"MessageMetrics","views":7763},"postTime":"2023-06-08T18:14:19.000-07:00","lastPublishTime":"2023-06-08T18:14:19.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim. Any way to at least unlock the second sim? 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