llamadas internacionales

2 Topics

Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to complete your call please dial XX" where XX is some random two digit number. I looked this up and found on this page: Make an international call which says, " Things you should know When calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 in order to complete the call. T-Mobile added this extra step to help prevent fraud, and it's only needed when calling certain international locations." Of course we were not advised of this when we added the Stateside International Calling feature and to make matters worse it's not just to "certain international locations"- its on EVERY international call. Over 90% of our international calls are to the UK and the UK is hardly a high fraud calling destination This is causing a lot of distress for our users. And TMobile should take the same approach other carriers take- use surveillance software to detect fraud and unusual calling patters and put the recording on those accounts and not just on every international call from every phone. We need to get this removed ASAP from all of our lines or at the minimum for calls to the UK ad EU. These are not high fraud destinations.
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msokrent7
Hace 9 meses Place Accounts & Services
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Dangerous two-digit code entry requirement
I've been having a problem dialing international mobile numbers in the UK. I can call landlines in the UK no problem. But when I call a mobile, I get a message that comes on saying "to complete this call, please dial 34" (for example). It's always the same message with the two numbers at the end changing with each new call. This is dangerous because when I'm driving and tell my phone to place a call, I have to take my eyes off the road and look down at my phone and enter the numbers manually. I don't want this. I called customer service and the person said it was a government mandate and T-Mobile couldn't remove it. Is this true? Has anyone else managed to remove this dangerous requirement?
GeorgeGA99
Hace 3 años Place Accounts & Services
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