T-MOBILE has been overcharging me for months, changed account without authorization, and now want over $1000!?!?
T-Mobile has been overcharging me since November 2023 when my bill skyrocketed from $130 to over $388!!!???I spent endless hours on the phone, talked to numerous representatives and managers who not only claim they fixed the problem but tell me they will call me back within the week. GUESS WHAT - they NEVER call back and,to date, the problem STILLis NOTfixed.They now want over $1000!? For what you ask…well, it seems, they want over $1000 to pay for choppy service, customer service that messes up your account every time you call in, andissues that NEVER get resolved. At this time, I do not have the time to call in every other day, and I am building up a case to properly send a detailedreportto the Better Business Bureau. Furthermore, T-Mobile refuses to email or put anything in writing…hasn't it been said that scammers operate like this!?
T-mobile is BLOCKING me from ordering directly on Samsung.com
I'm trying to take advantage of the pre-order special for the Samsung Galaxy S23 Ultra directly from Samsung.com because their offer is better than T-mobile. Samsung.com is offering the same promotion as T-mobile + a free Samsung Galaxy 5 watch and $37.55 off my total (thanks to my employer perks discount). Which brings me to a total of ~$27 a month for 24mo installment plan with a trade in of my Samsung Galaxy Note 20 5G. T-mobile I would have to pay ~$31 and that will not include a Samsung Galaxy 5 watch. So purchasing directly with Samsung.com is a no Brainer. However, it turns out I can't because I am a loyal customer of almost 22 years and I am on a legacy agreement called the MCSA which is blocking my T-mobile PIN on the Samsung website. Specifically this error message: "You've tried to login with an account type which is not supported on Samsung.com" The only solution to this is for them to switch my account to a "regular" account but in doing so I will lose any and all promotions and discounts that I have on my account which includes a free line credit that I took advantage of 3 years ago. How is this fair? And any thoughts or suggestions? This promo ends tonight :(
Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someoneactivated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep's. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!I think my package is lost
I ordered an Apple Watch SE 40mm on December 29th, 2021. I paid for 2 day shipping, and the device was said to /not/ be on back order. Now, it's February and my device order is still listed as "processing." Not shipped, not delivered. I can't get a refund because I signed electronically for the item. It's annoying that I'm going to keep getting charged for an item that never arrived. T-Mobile support has not been helpful in the slightest when it comes to this issue.