Rant: Can't Access Redemption, Website Broken II
On about July 2nd I took advantage of the Keep and Switch offer to come over to T-Mobile from Verizon. This seemed like a good deal, except I have spent over 30 hours trying to get the rebate / payoff for one device. The first part is more Verizon, so I won't go into detail. Sufficed to say that if coming over from Verizon get you bill snapshots first, because you will be essentially locked out from your account after porting over. My main frustration with T-Mobile is that the Redemption Webpages appear to quite broken. I have spent hours trying to get past a brokenempty dropdown, or even more frustrating (on mobile) a page where I can see the redemption status but then I immediately get redirected back to the home page. In my many calls with Customer Servicewe have walked through the process and I have pointed out the bugs. Do they report and or log these bugs? I don't know. Supposedly they are to send me a direct link to the redemption. Ihaven't heard anything yet.The last resort is that they will send me a paper check. In my curiosity I decided to debug both the mobile and desktop versions of this page. Other than the slew of JavaScript errors, I am seeing comments and notes, as if they are pushing Development code to Production, really? I had been a T-Mobile customer in the past and I don't remember this level of bugginess on the Website or App (which doesn't work on my iPhone 13) Am I the only one? What's happening here? I would just like to get this process completed so I can move on.
Keep and Switch Card help
Can someone please help, I am panicked. I had $316on my keep and switch card and I transfered$311from my venmo to the card. Venmo says transfer complete, and the prepaid card says balance $5.48 as if they sent that money to venmo. So $600 is missing in action. I have no idea who to call or what to do? Has anyone else tried to transfer money to this card and this happen?