lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn't available and at this point the "supervisor " had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn't put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched "lied to" . Seems pretty common for these people to not tell the truth!
price charged not what was quoted for home internet!
I began to switchservice and went to the website for home internet. I started a chat to inquire about recent price change from $50 to $60 per month that happened a little over a month earlier. I explained I had a flyer sent by mail from a month or so old showed the $50 price and asked if they would honor that. They said they would honor it and got me set up. They said to have anyone refer to the chat if there were any future issues about pricing. Well, I just got my first bill and it's $65 per month. I spent an hour on the phone just for them to say they won't honor it and there is no evidence of that price to honor. I called a second time and spoke with someone different. They said some representatives will say incorrect things and they cannot honor it, apologizing. Umm, I made a huge step and switched my whole network and ALL devices over, which is a task. I sent my other provider packing. I feel that's where they wanted me. I feel taken advantage of with no care of being locked in at a rate that they won't honor. I'm so upset! Will be calling again to speak with anyone and everyone. This is NOT RIGHT!!! Bad look for T-Mobile!!! Anyone have any guidance or direction I can go?